Terms

The terms and conditions detailed below apply to this site operated by SerpsReviews.

Please read this information carefully. Access to this website, or any others referred to elsewhere, is conditional upon these terms and conditions. If you do not agree to these terms and conditions please do not use sites to which they refer.

The contents of this site are for information purposes only. Accordingly nothing within the pages of this site shall be deemed to constitute advice or an opinion. You should consult a financial, legal or other advisor if you require any financial or legal or other professional advice.

When you contact us either by phone, post or email your information will be stored according to the data protection act.  We will not sell or give your information to any firms outside of SerpsReviews.co.uk unless you provide us with written permission. As part of this process we will ask for your authority to pass your details onto our sister company, MK Financial Planning Ltd. They will help us by reviewing your plan and providing you and SerpsReviews with feedback.

Our NO FEE Guarantee is simple.  We will NOT charge you a fee if you win or lose.

We will take your complaint directly to the insurance company or adviser or the Ombudsman.  You will be kept informed. 

Internal complaints handling procedures regarding claims

a) You can complain by
(letter, telephone, e-mail or in person);
b) Complaint will be investigated by the Mark Knight.
c) Responses to complaints will address adequately the subject matter of the complaint and, where a complaint is upheld, to offer redress.

1. We will decline to consider a complaint that is made more than three months after the complainant became aware of the cause of the complaint.

2. We will send a written or electronic acknowledgement of a complaint within five business days of receipt, giving the name or job title of the individual handling the complaint, together with details of the our internal complaints handling procedures.

3. We will, within four weeks of receiving a complaint, send the complainant either:

a) a final response;
Or 
b) a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact (which must be within eight weeks of receipt of the complaint).

4. We will, by the end of eight weeks after receipt of a complaint, send the complainant either:

a) a final response; or

b) a response which:

i. explains why we are still not in a position to make a final response, giving reasons for the further delay and indicate when we expect to be able to provide a final response; and

ii. informs the complainant that he may refer the handling of the complaint to the Claims Management Regulator if he is dissatisfied with the delay.